This section details the unpacking of a single NetWall E10 device. Open the packaging box used for shipping and carefully unpack the contents. The packaging should contain the following:

Support Agreements

All purchasers of a new NetWall hardware product must also subscribe to one of the available cOS Core support agreements. These provide access to cOS Core updates and provide a hardware replacement service in the event of a hardware fault. The terms of warranty are described in Chapter 6, Warranty Service, along with a description of the hardware replacement procedure.

The Cold Standby Service

To ensure maximum uptime, a Cold Standby (CSB) Service is available from Clavister as an addition to certain cOS Core support agreements. This service allows a second, identical NetWall E10 unit to be purchased at a discount so that it can quickly substitute for the original unit in case of failure, with the ability to quickly reassign the original cOS Core license to the standby unit. When the faulty unit is returned to Clavister, a new cold standby unit is immediately sent back. More details about the CSB service can be found in the separate NetWall Hardware Replacement Guide publication.

Downloading NetWall E10 Resources

All documentation, version upgrades and other resources for the NetWall E10 can be downloaded from the Clavister website after logging into the relevant MyClavister account.

Contacting Clavister Product Support

Clavister customer support can be contacted by logging into https://my.clavister.com and reporting an issue online. Alternatively, the direct support telephone number is +46 (0)660-29 77 55 (answered 24/7). Sales enquiries should be directed to the head office number +46 (0)660-29 92 00 or a local sales office during the relevant business hours.

End of Life Disposal

The NetWall E10 appliance is marked with the European Waste Electrical and Electronic Equipment (WEEE) directive symbol which is shown below.

The product, and any of its parts, should not be discarded using a regular refuse disposal method. At end-of-life, the product and parts should be given to an appropriate service that deals with the disposal of such specialist materials.