This section details the unpacking of a single NetWall 6000 Series device. Open the packaging box used for shipping and carefully unpack the contents. The packaging should contain the following:

Note that the NetWall 6000 Series comes with only a single power supply unit (PSU) installed as standard. This can be for AC (the default) or DC power. A second PSU for redundancy can be ordered separately from a Clavister sales office and fitted on-site into the unused PSU slot on the back of the unit. PSU insertion is discussed in Chapter 5, PSU Replacement. Note that the fan units in the NetWall 6000 Series are not field replaceable and so the fans will not discussed further in this document.

Support Agreements

All purchasers of a new NetWall hardware product must also subscribe to one of the available cOS Core support agreements. These provide access to cOS Core updates and provide a hardware replacement service in the event of a hardware fault. The terms of warranty are described in Chapter 9, Warranty Service, along with a description of the hardware replacement procedure.

The Cold Standby Service

To ensure maximum uptime, a Cold Standby (CSB) Service is available from Clavister as an addition to certain cOS Core support agreements. This service allows a second, identical NetWall 6000 Series unit to be purchased at a discount so that it can quickly substitute for the original unit in case of failure, with the ability to quickly reassign the original cOS Core license to the standby unit. When the faulty unit is returned to Clavister, a new cold standby unit is immediately sent back. More details about the CSB service can be found in the separate NetWall Hardware Replacement Guide publication.

Downloading NetWall 6000 Series Resources

All documentation, version upgrades and other resources for the NetWall 6000 Series can be downloaded from the Clavister website after logging into the relevant MyClavister account.

Contacting Clavister Product Support

Clavister customer support can be contacted by logging into https://my.clavister.com and reporting an issue online. Sales enquiries should be directed to the head office number +46 (0)660-29 92 00 or a local sales office during the relevant business hours.

End of Life Disposal

The NetWall 6000 Series appliance is marked with the European Waste Electrical and Electronic Equipment (WEEE) directive symbol which is shown below.

The product, and any of its parts, should not be discarded using a regular refuse disposal method. At end-of-life, the product and parts should be given to an appropriate service that deals with the disposal of such specialist materials.