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Chapter 7: Warranty Service

Limitation of Warranty

Clavister warrants to the customer of the 6000 Series Appliance that the Hardware components will be free from defects in material and workmanship under normal use for a period of two (2) years from the Start Date (as defined below). The warranty will only apply to failure of the product if Clavister is informed of the failure not later than two (2) years from the Start Date or thirty (30) days after that the failure was or ought to have been noticed by the customer.

The warranty will not apply to products from which serial numbers have been removed or to defects resulting from unauthorized modification, operation or storage outside the environmental specifications for the product, in-transit damage, improper maintenance, defects resulting from use of third-party software, accessories, media, supplies, consumables or such items not designed for use with the product, or any other misuse. Any replacement Hardware will be warranted for the remainder of the original warranty period or thirty days, whichever is longer.

Note that the term "Start Date" means the earlier of the product registration date OR ninety (90) days following the day of shipment by Clavister.

Obtaining Warranty Service with an RMA

Warranty service can be obtained within the warranty period with the following steps:

  1. Obtain a Return Material Authorization (RMA) Number from Clavister. This number must be obtained before the product is sent back.

    An RMA number can be obtained online by logging in to the Clavister website (http://www.clavister.com/login) and selecting the Help Desk option.

  2. The defective unit should be packaged securely in the original packaging or other suitable shipping packaging to ensure that it will not be damaged in transit.

  3. The RMA number must be clearly marked on the outside of the package.

  4. The package is then shipped to Clavister with all the costs of mailing/shipping/insurance paid by the customer. The address for shipping is:

    Clavister AB
    Sjögatan 6J
    891 60 Örnsköldsvik
    SWEDEN

    If the product has not yet been registered with Clavister through its website, some proof of purchase (such as a copy of the dated purchase invoice) must be provided with the shipped product.

[Important] Important: An RMA Number must be obtained before shipping!

Any package returned to Clavister without an RMA number will be rejected and shipped back at the customer's expense. Clavister reserves the right in such a case to levy a reasonable handling charge in addition to mailing and/or shipping costs.

Data on the Hardware

Note that Clavister is not responsible for any of the software, firmware, information, or memory data contained in, stored on, or integrated with any product returned to Clavister pursuant to a warranty claim.

Contacting Clavister

Should there be a problem with the online form then Clavister support can be contacted by going to: https://www.clavister.com/support/.

Customer Remedies

Clavister's entire liability according to this warranty shall be, at Clavister's option, either return of the price paid, or repair or replacement of the Hardware that does not meet Clavister's limited warranty and which is returned to Clavister with a copy of your receipt.

Limitations of Liability

Refer to the legal statement at the beginning of the guide for a statement of liability limitations.

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