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Overview
To help Clavister improve cOS Core and related services, cOS Core includes a telemetry feature known as Diagnostics and Improvements. This consists of the optional ability of cOS Core to automatically send informational messages back to Clavister servers about the cOS Core installation.This feature is enabled by default but can be disabled manually by the administrator, as shown in the example at the end of this section.
Communication is Encrypted and Periodic
Communication between cOS Core and Clavister servers is encrypted and occurs at the following times:Shortly after system startup.
Once per day following startup.
The exception to the above are crash reports which are only sent once, after an anomalous event occurs.
Information Sent to Clavister
If the diagnostics and improvements feature is enabled, the information returned to Clavister by cOS Core can be of the following types:Anonymous diagnostic reporting
This information relates to the static parameters of cOS Core and includes the cOS Core version number and the version number of any installed databases such as the anti-virus or IDP database.
Anonymous diagnostic reporting plus usage statistics
This is enabled by default. The usage statistics provide a higher level of detail on system operation and includes parameters such as:
Crash reports
This is enabled by default and will send encrypted and anonymous information to Clavister if an anomalous system event occurs. A crash report is only sent once after such an event and it can help Clavister support engineers determine where in cOS Core a problem occurred and why.
![[Note]](images/note.png) |
Note: Log event messages are not generated |
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No log messages are generated when diagnostics and improvement information is sent by cOS Core back to Clavister. |
For the option to function, cOS Core must have been associated with a My Clavister customer account at some time. This is often done as part of the initial setup procedure when using the Setup Wizard. If it has not, it can be done manually in the Web Interface by going to: Status > Maintenance > License.
This option is disabled by default. It must be explicitly enabled by the administrator. However, any such reported information that is held in Clavister databases can be deleted at any time by the administrator and this is done by logging into the customer account on the Clavister website and selecting the relevant deletion option.
Example 2.42. Disabling Diagnostics and Quality Improvements Messaging
This example shows how to disable the diagnostics and quality improvements feature.
Command-Line Interface
Device:/> set Settings DiagnosticSettings EnableDiagnostics=NoInControl
Follow similar steps to those used for the Web Interface below.
Web Interface
